Frequently Asked Questions
Q: CAN PLANs bank Account Number
A: ASB Bank 12-3165-0214844-00 Use your Last Name and Customer ID as reference. If these are not shown on our bank statement your payment might not be processed.
Q: How do I know what size wheeliBIN and type of service will suit me?
A: It is a good idea to rent a redBIN for 3 months and if you are finding you don’t fill your redBIN up every week it may be a good idea to change to the blueBIN.
Q: What wheeliBIN size will best fit my household?
A: The 120 litre redBIN is generally used for households of under three people and the 240 litre are used for households with three or more people.
Q: How can I pre-order tags for my blueBIN
A: Place your order by 4:00pm on the business day prior to your collection and we will put them in your letterbox when we empty your blueBIN.
Q: With the blueBINS and jadeBINs, who owns it?
A: The customer owns the blueBINs & jadeBINs. The redBINs & greenBINs are owned by CAN PLAN.
Q: What can and can’t go in your greenBIN & jadeBIN?
Can | | Can't |
Grass clippings - Half full only
Shrubs & prunings
Twigs & small branches
Leaves & flowers
Weeds, flax cut into 300mm, cabbage tree, palm fronds, toi toi, yacca
Old man's beard & bambo
Bark & sawdust shavings from untreated wood | | General rubbish & food scraps
Plastics, metals, glass, nappies
Timber
Stones, rubble & soil
Pesticides, herbicides & fungicides
Gorse & branches that are thicker then 10cm in diameter |
Q: Does my bin still get emptied on public holidays?
A: Our drivers collect EVERY Public Holiday, except Christmas Day, New Years Day and Good Friday. If your collection falls on any of these days you will be notified in advance of the alternative day.
Q: What are your office hours?
A: 8.30am – 5:00pm Weekdays – we are closed Saturday, Sunday and Public Holidays.
Bin Dimensions (some dimensions may differ)
Size | Width | Depth | Height |
120 Litre | 0.480 | 0.560 | 0.920 |
240 Litre | 0.580 | 0.730 | 1.040 |
660 Litre | 1.350 | 0.765 | 1.200 |
1100 Litre | 1.350 | 1.080 | 1.295 |
1.5m3 Frontload | 2.100 | 1.150 | 1.200 |
3m3 Frontload | 2.100 | 1.500 | 1.650 |
4.5m3 Skip | 1.500 | 2.700 | 1.300 |
7.5m3 Skip | 1.800 | 3.000 | 1.600 |
Skip truck height = 2.400 |
Q: Who is responsible for cleaning my wheeliBIN?
A: The customer.
To keep your wheeliBIN clean
Use supermarket bags for messy waste.
If grass clippings are going in the bin, place newspapers at the bottom to stop grass from sticking
A light spray of cooking oil can help to keep your bin clean.
Drop a few pieces of lavender into your bin to reduce odours
A hose out once in a while is generally all that is required
Handy Tips and Forms
Conditions of Use for wheeliBINs
Keep lid closed
Please ensure your bin lid is closed as lightweight items sitting near the top of the wheeliBIN can litter the road in strong winds.
Weight allowances
wheeliBINs are not suitable for earth or rubble: OR ANY RUBBISH WHICH IS TOO HEAVY FOR THE HOIST TO LIFT. As a rule of thumb, if you struggle to the kerbside we probably will not be able to move it.
Weight limit: 120L = 40kg / 240L = 70kg / 660L = 90kg /1100L = 150kg
Non allowable waste types
We do not collect: earth, rubble, substances or chemicals of a flammable, hazardous, toxic or explosive nature or any substance that requires special handling - this includes Tyres, polystyrene, paint, gas bottles, fluorescent lights, flares, batteries, oil, fridges & freezers, empty chemical containers, hazardous garden powders & sprays.
Collection Times
Your wheeliBIN must be at the KERBSIDE by 7.00am on the day of collection, or the night before when advised.
Service Changes
Two weeks before your current redBIN, greenBIN or twinBIN account falls due, you will receive an invoice for renewal. This is a prompt for you to either pay for the next rental period and continue the service, or change or cancel your service. Should you wish to change or cancel your service, please contact us at either info@canplan.co.nz or 035470642 prior to the invoice due date
and more
redBIN and greenBIN remain property of CAN PLAN. No third party contractors are allowed to service or handle these BINs without prior permission from CAN PLAN.
CAN PLAN reserves the right to charge debt collection costs for overdue accounts and stolen bins.
No refunds are given
Please place your wheeliBIN at the edge of the kerb at least 50cm away from other wheeliBINs and obstructions such as trees, power poles, signs and cars so the automactic arm can empty your bin.